IT Support Engineer

Responsibilities

• Managing daily IT tickets. Providing technical support across the company (via email, remotely or over the phone).
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Administrating LAN and WAN networking and troubleshooting related Computer network issues.
• Administering Office 365, Administrating G-Suite. Solving errors and issues of users such as e-mail flow, autoreply, e-mail forwarding, distribution group, setup the internal and external signatures.
• Handles IT projects assigned by the Head of Department with knowledge of Project plan, Scope of Work and ability to meet the deadline and budget.
• Administering and configuring Zoho Products.
• Administering front desk ticketing system, Attendance machines, CCTV and Smart Devices.
• Troubleshoots Network security, printer issues, Windows and Mac issues.
• Managing virtualization/storage. Provides data storage and backup solutions (Google Drive, OneDrive).
• Solving technical issues of all level 1&2 Hardware & Software troubleshooting.
• Performs Windows Server (2016/2012/2008/10/8. 1/8/7/XP) installation, administration & configuration.
• Implementing and managing active directory, creating shared folders, applying NTFS permissions as per company policy.
• Administering Cisco Telephony, Cisco switches and FortiGate firewall.
• Installation, configuration and maintenance of virtual machines through VMWare.
• Handles IT Procurement and Prepare the required IT Assets Forms, Assets tagging, Assets Registration and maintain the IT stock.
• Training the employees on the new system and manage the new joiners onboarding process.
• Point person on IT policies and procedures and keep updating the documents quarterly.
• Performs other responsibilities and tasks as directed by the manager in order to meet department/ division objectives.